Maintain focus on the core issue at the heart of the conflict.

When we generally think of conflict it is a very negative thought about the team member....

Conflict Resolution in Team Work: Dealing with ..

Casey and Casey suggest self-esteem training to aid in the process of conflict management. They also suggest the use of drama and role-play to engage learners in clarifying the issues. This helps in constructing solutions to conflict situations (Brown 1). Audience participation in conflict resolution is also used. “Other techniques include using posters to promote conflict resolution, detailing ways to handle anger, engaging in active listening, and practicing “win-win” strategies.”

Conflict, when properly managed, is  source of competitiveness and collaboration in a workplace.

Resolving Team Conflict: Building Stronger Teams ..

Clearly, conflict among coworkers is impossible to eliminate. However, many managers recognize key strategies that can successfully minimize the negative effects of conflict in the workplace.

Another strategy used by large corporations to manage conflict is effective communication. Donna Bellafiore stresses the importance of effective communication as she describes six critical steps for conflict resolution.


Managing Groups and Teams/Conflict - Wikibooks

Unmanaged and negative conflict has human costs, economic costs, and organizational costs, contends Eric Brahm. A doctor in the field of political science, Brahm suggests that conflict costs organizations in many significant ways. “First, there are the direct costs, including such things as fees paid to lawyers and other professionals for their intervention. Second, conflict often has significant productivity costs in terms of the value of lost time to the organization. It diverts worker attention from normal duties. Absenteeism often increases due to conflict. What is more, conflict often reduces motivation and increases turnover. Third, conflict can have continuity costs – namely, it can cause damage to ongoing relationships that wrecks the feeling of community in organizations. Fourth, conflict has emotional costs for those involved” (Brahm).

Conflict Resolution in Project Management

When closing a deal, new business partners are typically optimistic about the path ahead. But somewhere down the line, conflict is almost inevitable. One party may miss a deadline. The two sides may interpret contract terms differently. Changing economic conditions may make it difficult for one side to uphold its end of the deal.

Conflict Resolution Skills & Techniques in the Workplace

Negotiation research suggests that e-mail often poses more problems than solutions when it comes to relationships, information exchange, and outcomes. Here is a case study of conflict management and negotiation about the challenges of building rapport with your counterpart when negotiating online. …

5 Keys of Dealing with Workplace Conflict - Forbes

It is important to manage conflict, especially in the workplace. Doctor Tony Fiore, a certified anger management trainer and licensed psychologist, said, “The effects of conflict in the workplace are widespread and costly. Its prevalence, as indicated in three serious studies, shows that 24-60% of management time and energy is spent dealing with anger. This leads to decreased productivity, increased stress among employees, hampered performance, high turnover rate, absenteeism at its worst, violence, and death” (Fiore).