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The transition programme saw the roll-out of state of the art modern technology, including two new data centres and infrastructure, a new 3G and ADSL retail communications network, new gaming systems with Intralot's Lotos host and new Photon terminals for all retailers. In addition existing business systems were upgraded, new business processes implemented, all staff and over 3700 retailers were trained on the new technology. A new contact centre team was established for retailer and interactive players, along with new technical operations and second line support teams for managing and supporting the technical operation of the lottery.

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The deliverable was for Camelot Global to prepare a "Detailed Report" for the Bureau of Legislative Research and also present an "Executive Summary" in the form of a presentation to the Arkansas General Assembly by early-December 2014.

In September 2014 the Arkansas Bureau of Legislative Research announced an agreement with Camelot Global to provide a review of the Arkansas Scholarship Lottery for the Arkansas Lottery Commission Legislative Oversight Committee, a committee of the Arkansas General Assembly.


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In October 2013 Camelot Global responded to an RFP from the Kentucky Lottery Corporation (KLC) for a Retail Operations Assessment and Related Services. This was awarded to Camelot Global in December 2014 and executed in April to May 2015.

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Nigel Railton, Chief Executive of Camelot Global, commented; "We are extremely pleased to announce that we have added iLottery services to our open lottery platform, which can be implemented into the lottery market in any jurisdiction. Achieving a multi-channel experience - incorporating both retail and digital sales - is vital for the future health of lotteries worldwide. This new platform enables lotteries to adapt quickly to consumer demands and gives players the choice to play when they want on any device. Following its successful launch in the UK, we will be installing the new platform in Ireland - to ensure that the Irish National Lottery can also offer a truly integrated player experience. We look forward to working with other lotteries throughout the world to implement our innovative iLottery and in-lane solutions - enabling them to satisfy untapped digital and retail expansion opportunities, and return more money for beneficiaries."

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Andy Duncan, Chief Executive of Camelot UK Lotteries Limited, said: "The launch of this new platform has been an overwhelming success that was delivered seamlessly by the in-house team. The feedback from our players has also been very positive, with most users loving the new design, layout and functionality - especially the ability to play Instant Win Games on their mobile phones, a first in the UK. The new site has, and continues to, attract new registrations and we have seen a significant uplift in incremental sales from mobile and tablet devices, which is great news for National Lottery Good Causes across the UK."

The key recommendations included:

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The report identified opportunities for the Lottery to significantly improve it’s business and strategic planning processes, organization structure and highlighted significant revenue growth potential.